Tag Archives: News

News item published by Eden I&R and only released to the website.

2-1-1 Launches Texting for Tax Referrals

Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax preparation assistance and is available Monday-Friday from 9 am to 4 pm. 2-1-1 will be rolling out a larger two-way texting program with expanded hours Continue reading →

Eden I&R Selected to Participate in the San Francisco Bay Area Service Net Pilot

We are excited to be part of Benetech’s Service Net pilot in the Bay Area! Collaboration is at the heart of this initiative. Accessing Benetech’s Service Net data collaboration platform will enable us to share with each other the resource directory data that we have been developing and honing throughout the years, sharing the load of data maintenance and updates but also enriching each other’s datasets and knowledge of the local safety net. What we will learn together with our pilot partners and Benetech will Continue reading →

Phone System Upgrade

Eden I&R/2-1-1 Alameda County is upgrading to a new cloud-based phone system that will complement our cloud-based database. The move from our current phone system to the new system will take place on Tuesday, August 14 between 8 am and 9 am . Every effort has been made to avoid extensive downtime or unplanned outages, but we wanted to share this news in advance so no one is caught off guard by a possible outage. We are also announcing this move on our 2-1-1 phone Continue reading →

2-1-1 Day February 11 2018

Did you know that nearly 94% of the U.S. population has access to 2-1-1 services? 2-1-1 Day highlights the important benefits and the aggregate impact of 2-1-1. 2-1-1 Alameda County is the easy way to access information about financial, emotional, social and basic needs support at any time. Struggling to make ends meet? Confused about government benefits? Caring for an aging parent? Need to find mental health support? Help Starts Here. Dial 2-1-1  

Free Tax Preparation

Tax season is here! Call 2-1-1 for information on free tax preparation assistance and the California Earned Income Tax Credit. Trained volunteers at VITA sites offer free tax filing assistance through April 15 (dates and times vary by site). VITA volunteers help taxpayers prepare basic tax return forms. VITA sites are held at libraries, churches, senior centers and other community meeting places. All locations that are open to walk-ins will serve clients on a first-come, first-served basis. Appointments are preferred, if available. Call 2-1-1 for Continue reading →

Response to North Bay Wildfires, Additional Information

North Bay Fire (Napa, Solano, Marin, Lake, Mendocino, and Sonoma County) – October 9, 2017 1. Road Closure (All Counties)- Map from CalTRANS  http://quickmap.dot.ca.gov/ 2. School Closures-  Napa County- Per Napa Valley Unified, all NVUSD schools will be closed today, Monday October 9th. Sonoma County- Check for updated school closures here Sonoma Closures. 3. Evacuation Centers for people, Animal shelter info below (All Counties)-  Napa County- Napa Valley Junior College on SR-221 south of Imola Ave Napa County Fairgrounds in Calistoga on Oak Street Solano County- Solano Community College Continue reading →

Response to North Bay Wildfires

Thousands of Residents Forced to Evacuate Thousands of residents in Sonoma, Napa, Lake and Mendocino counties were forced to evacuate their homes in the middle of the night as an estimated 10 fires burned uncontrolled across the North Coast, driven by strong winds that for hours fueled the fires and forced entire communities to flee. 2-1-1 Alameda County is in contact with our 2-1-1 Bay Area partners to offer any needed assistance and support. We are staffed and ready to help. For people forced from Continue reading →

Volunteer Appreciation Event

Eden I&R is hosting a private event in April to celebrate the many volunteers who dedicate their time and energy assisting and taking part in Eden I&R’s mission to help homeless people and low-income families obtain health, housing, and human services. Volunteers are an essential part of our efforts. Enrich your life and help the community. For more information on volunteering, please click here.