News

  • 2-1-1 Launches Texting for Tax Referrals

    Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax …
  • Eden I&R Selected to Participate in the San Francisco Bay Area Service Net Pilot

    We are excited to be part of Benetech’s Service Net pilot in the Bay Area! Collaboration is at the heart of this initiative. Accessing Benetech’s Service Net data collaboration platform will enable us to share with each other the resource directory data that we have been developing and honing throughout the years, sharing the load of data maintenance and updates …
  • Phone System Upgrade

    Eden I&R/2-1-1 Alameda County is upgrading to a new cloud-based phone system that will complement our cloud-based database. The move from our current phone system to the new system will take place on Tuesday, August 14 between 8 am and 9 am . Every effort has been made to avoid extensive downtime or unplanned outages, but we wanted to share …
  • 2-1-1 Day February 11 2018

    Did you know that nearly 94% of the U.S. population has access to 2-1-1 services? 2-1-1 Day highlights the important benefits and the aggregate impact of 2-1-1. 2-1-1 Alameda County is the easy way to access information about financial, emotional, social and basic needs support at any time. Struggling to make ends meet? Confused about government benefits? Caring for an …
  • Free Tax Preparation

    Tax season is here! Call 2-1-1 for information on free tax preparation assistance and the California Earned Income Tax Credit. Trained volunteers at VITA sites offer free tax filing assistance through April 15 (dates and times vary by site). VITA volunteers help taxpayers prepare basic tax return forms. VITA sites are held at libraries, churches, senior centers and other community …
  • Great ShakeOut 2017

    Eden I&R / 2-1-1 Alameda County participated today in the Great #ShakeOut.  Learn about disaster preparedness and response on our Disaster Resources page.