Category Archives: Eden I&R

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2-1-1 Launches Texting for Tax Referrals

Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax preparation assistance and is available Monday-Friday from 9 am to 4 pm. 2-1-1 will be rolling out a larger two-way texting program with expanded hours Continue reading →