Senior Program Manager (Housing Portal)
Job posting for Senior Program Manager (Housing Portal). View the job description here.
Category Archives: Eden I&R
Junior Program Manager (Housing Portal)
Job posting for Junior Program Manager (Housing Portal). View the job description here.
2-1-1 Contact Center Manager
Job posting for 2-1-1 Contact Center Manager. View the job description here.
Annual Report Fiscal Year 2021
This report highlights the activities and accomplishments of Eden I&R during fiscal year 2021. View the report
Annual Report Fiscal Year 2020
This report highlights the activities and accomplishments of Eden I&R during fiscal year 2020. View the report
Annual Report Fiscal Year 2019
This report highlights the activities and accomplishments of Eden I&R during fiscal year 2019. View the report
2-1-1 Launches Texting for Tax Referrals
Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax preparation assistance and is available Monday-Friday from 9 am to 4 pm. 2-1-1 will be rolling out a larger two-way texting program with expanded hours Continue reading →
Eden I&R Selected to Participate in the San Francisco Bay Area Service Net Pilot
We are excited to be part of Benetech’s Service Net pilot in the Bay Area! Collaboration is at the heart of this initiative. Accessing Benetech’s Service Net data collaboration platform will enable us to share with each other the resource directory data that we have been developing and honing throughout the years, sharing the load of data maintenance and updates but also enriching each other’s datasets and knowledge of the local safety net. What we will learn together with our pilot partners and Benetech will Continue reading →
Annual Report Fiscal Year 2018
This report highlights the activities and accomplishments of Eden I&R during fiscal year 2018. View the report
Phone System Upgrade
Eden I&R/2-1-1 Alameda County is upgrading to a new cloud-based phone system that will complement our cloud-based database. The move from our current phone system to the new system will take place on Tuesday, August 14 between 8 am and 9 am . Every effort has been made to avoid extensive downtime or unplanned outages, but we wanted to share this news in advance so no one is caught off guard by a possible outage. We are also announcing this move on our 2-1-1 phone Continue reading →