Category Archives: Eden I&R

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Bilingual Phone Line Resource Specialist (Spanish & English)

June 25, 2020 by Catherine Stahl
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Bilingual Phone Line Resource Specialist (full-time, 40 hours per week) Click here to view as a PDF Program Description: Eden I&R’s 2-1-1 program, an information and referral service for low-cost housing and human services, provides assessment of need and social service information and referral services for callers 24 hours a day, 7 days a week. Position Description: Under the direct supervision of the 2-1-1 Manager, the Phone Line Resource Specialist will address clients’ concerns over the phone and provide needs assessment and referral. Duties Include: Assess Continue reading →

2-1-1 Launches Texting for Tax Referrals

April 1, 2019 by Catherine Stahl
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Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax preparation assistance and is available Monday-Friday from 9 am to 4 pm. 2-1-1 will be rolling out a larger two-way texting program with expanded hours Continue reading →

Eden I&R Selected to Participate in the San Francisco Bay Area Service Net Pilot

March 21, 2019 by Tim
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We are excited to be part of Benetech’s Service Net pilot in the Bay Area! Collaboration is at the heart of this initiative. Accessing Benetech’s Service Net data collaboration platform will enable us to share with each other the resource directory data that we have been developing and honing throughout the years, sharing the load of data maintenance and updates but also enriching each other’s datasets and knowledge of the local safety net. What we will learn together with our pilot partners and Benetech will Continue reading →

Phone System Upgrade

August 3, 2018 by Tim
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Eden I&R/2-1-1 Alameda County is upgrading to a new cloud-based phone system that will complement our cloud-based database. The move from our current phone system to the new system will take place on Tuesday, August 14 between 8 am and 9 am . Every effort has been made to avoid extensive downtime or unplanned outages, but we wanted to share this news in advance so no one is caught off guard by a possible outage. We are also announcing this move on our 2-1-1 phone Continue reading →

Volunteer Appreciation Event

March 23, 2017 by Tim
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Eden I&R is hosting a private event in April to celebrate the many volunteers who dedicate their time and energy assisting and taking part in Eden I&R’s mission to help homeless people and low-income families obtain health, housing, and human services. Volunteers are an essential part of our efforts. Enrich your life and help the community. For more information on volunteering, please click here.