2-1-1 Launches Texting for Tax Referrals

cell phone

Eden I&R has launched a two-way texting pilot for tax preparation assistance information in Alameda County. Although 2-1-1 staff have been texting referral information to callers over the last several years, this recent enhancement now allows for staff to conduct live texting conversations with those wishing to converse via texting. Initially two-way texting is specific to the topic of tax preparation assistance and is available Monday-Friday from 9 am to 4 pm. 2-1-1 will be rolling out a larger two-way texting program with expanded hours later this spring. For information on the Earned Income Tax Credit (EITC) and if you qualify, as well as a list of free tax prep sites near you, text 898-211 or call 2-1-1!

We are pleased to join many other 2-1-1 systems in expanding our means of communication. Texting is one more way 2-1-1 Alameda County can serve our community, and can be especially useful for youth, those with a hearing impairment, those fearing for their safety such as domestic violence survivors and victims of human trafficking, and can quickly disseminate information during a disaster.