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The following brief descriptions explain the various ways in which interested members of the community can become involved in the listed programs.

Our information and referral staff manages a number of programs as part of its mission to help homeless people and low-income families obtain health and human services. Volunteers are an essential part of these efforts. Without their time and energy we simply would not be able to maintain the breadth of our services.

We are open from 8:30 AM until 5:00 PM, Monday - Friday. Our office is conveniently located one block from the Hayward BART Station, at 570 B Street, Hayward.

For more information on volunteering, please call (510) 537-2710 or send us an e-mail at

2-1-1 Phone Line

Volunteers provide information and referrals by phone to homeless, victims of domestic violence and low-income clients in Alameda County. You will assist each client in their search for low-cost housing, emergency shelter, or information about community resources.

Volunteers are trained in assessment techniques and to effectively advocate on the client's behalf. Computer knowledge is necessary. A commitment of six months is required.

Affordable Housing

Maintain the housing database, which is used to help low-income people find affordable housing. Contact landlords and property managers and update computerized listings. Must have basic computer skills. A six month commitment is required.

Information Management

Assist in publishing the Big Blue Book. Must have excellent editing/writing skills, be detail oriented and be proficient in computer skills (FileMaker Pro or database operations). A commitment of one day per week for 3-6 months is required.

Faith Based Organization

Provide community outreach to local Alameda County faith based organizations to inquire as to the services they provide to the community and add them to our current database, as well as solicit to implement hotel/motel vouchers to assist the homeless. Must have excellent computer skills (FileMaker Pro a plus!). Must commit to one day per week for 3 months.

AIDS Housing & Information Project (AHIP)

Provides information and referrals to health and human services and housing for people living with HIV/AIDS in Alameda County. Familiarity with HIV/AIDS or Medical healthcare terminology a plus. Bilingual in Spanish a plus. Computer skills necessary. Monday-Friday, 10-4. Must commit to 3-6 months.

Internet/Graphic Designer

Help develop and maintain web site and/or design and develop brochures. Must have computer graphic design skills or have knowledge of web site design and Mac computers. Knowledge of CGI scripts especially needed. Hours/days flexible.


Represent Eden I & R at various events (resource, health, senior fairs, etc.) to provide outreach information to community members. Weekdays or weekends as available.


Assist in researching and creating a database of potential grant projects. Internet & computer skills necessary.

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