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2-1-1 Day Commemorated in Alameda County!

Eden I & R Celebrates 36th Anniversary

ALAMEDA COUNTY - Eden I & R, Inc./211 Alameda County, is proud to join with the Contra Costa Crisis Center/211 Contra Costa, and the United Way of the Bay Area/211 Helplink, and over 240 2-1-1 call center providers throughout the country to celebrate National 2-1-1 Day on February 11th.

2-1-1 is the three digit phone number that is available 24/7, in multiple languages, to assist in accessing free or low cost resources. In the State of California alone, 28 California Counties now have active call centers providing service coverage to 92% of the State’s population.

In addition, Eden I & R celebrated its 36th anniversary in January as the charitable organization established to serve the Alameda County community with information about and referrals to health, housing, and human service programs. Since its founding in 1976, Eden I & R has grown to become the largest, most comprehensive, and most highly respected source for information and referrals in Alameda County.

Eden I & R has become a critical resource for thousands of people in need: youth, non-English speakers, the economically disadvantaged, people living with HIV/AIDS, domestic violence survivors, the elderly, disabled, the homeless, and human service agency staff seeking services or housing for their clients.

Eden I & R’s 2-1-1 Alameda County communication system assisted 113,437 callers during calendar year 2011 and referred callers to 307,113 health, housing, and human service programs. 99% of the calls were from low- and extremely low-income families and individuals.

Through the 2-1-1 telephone services, Eden I & R assists thousands of callers in accessing free income tax services as part of the Earned Income Tax Credit program. A partnership with the California Emerging Technology Fund enables 2-1-1 Resource Specialists to assist low income callers in getting affordable internet services if needed for employment or housing search purposes. During the recent holiday season, 2-1-1 again served as the central phone number for holiday-related resources such as food baskets, holiday meals, and toy/gift programs such as Toys for Tots.

2-1-1 also becomes the public communication system during local emergencies and disasters. In December when the Occupy Movement was actively demonstrating and affecting city streets and businesses, Eden I & R staff kept abreast of all activities by being embedded in the activated Oakland Emergency Operations Center. In addition, the agency keeps in close contact with the Oakland Mayor and City Administrator Public Information Officers so that the 2-1-1 Resource Specialists could be alerted to changes that might affect the public like road closures near the Port of Oakland; public transportation diversions; business closures; rallies and police actions.

Before, during, and after National 2-1-1 Day, Eden I & R reminds the public that 2-1-1 is available to everyone, 24/7.

To learn more about 2-1-1 in Alameda County visit www.211alamedacounty.org/. For 2-1-1 statewide: www.211california.org/ and nationally: www.211.org/.


Eden I & R, Inc. (Information and Referral) is a 510(c)(3) nonprofit agency designated by the California Public Utilities Commission (CPUC) as the provider for the 2-1-1 service in Alameda County. The agency is a 2-1-1 Bay Area partner with United Way of the Bay Area, Contra Costa Crisis Center, and United Way Silicon Valley. Eden I & R’s other services include Housing Resource Roving Projects, the AIDS Housing and Information Project, Human Services Database, Housing Database, The Big Blue Book: Directory of Human Services for Alameda County, Afterhours Emergency Phone Services, and Disaster Recovery Services. To learn more about Eden I & R’s services, go to www.edenir.org


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